help-desk-supprt-1024x512 Help Desk Support The problem can be solved at an instance after remote monitoring
 
Helpdesk Support

Help Desk Support: 24×7 TECHNICAL SUPPORT

Do you have to concern about issues like these? While you want to focus on your core business.
Day-to-day operational challenges:

  • Security Threats
  • Network Viruses
  • Malware
  • Email Spam/ Phishing Attacks
  • Escalating IT Support Costs
  • Data Theft

We do have remote monitoring 24×7 for your infrastructure management. The basic advantage is the time advantage. The problem can be solved at an instance after remote monitoring.

The problem can be solved at an instance after remote monitoring. It is cost effective for any customer as well.

It is also essential in a way to monitor for the mission-critical servers. It is cost effective for any customer as well. It is also essential in a way to monitor for the mission-critical servers.

Also, the various networking devices such as switches, routers, network utilization, bandwidth and all are being monitored 24×7 by us in order to detect the issue and a smooth run of the infrastructure management service.

[Help Desk Support]

What does a help desk support do?

A help desk support role involves providing technical assistance and support to users who experience problems with computer systems, software, hardware, or other technology-related issues. The primary responsibilities of a help desk support professional include:

Troubleshooting: Help desk support personnel diagnose and resolve technical problems reported by users. They ask probing questions to gather information, analyze symptoms, and apply their technical knowledge to identify the root cause of the issue.

Customer Assistance: They provide prompt and friendly assistance to users, either through phone calls, emails, or live chat. They patiently listen to users’ concerns, provide step-by-step instructions, and offer solutions or workarounds to resolve the problem.

Issue Resolution: Help desk support professionals work towards resolving user issues efficiently and effectively. This can involve guiding users through technical processes, remotely accessing their systems to address the problem, or escalating the issue to higher-level support teams if necessary.

Documentation: They maintain detailed records of user inquiries, issues, and solutions in a ticketing system or knowledge base. This documentation helps in tracking trends, creating self-help resources, and ensuring consistency in providing support.

Software and Hardware Setup: Help desk support may assist in installing, configuring, and troubleshooting software applications and hardware devices. They guide users through setup procedures, provide instructions, and address any compatibility or installation issues that arise.

User Training: They may provide basic training to users on software applications, hardware usage, and best practices. This helps users become more proficient and reduces the likelihood of recurring issues.

System Maintenance: Help desk support professionals may participate in routine system maintenance tasks, such as updating software, applying patches, and performing regular health checks on computer systems.

Communication and Follow-up: They maintain clear and effective communication with users, keeping them informed about the progress of their support request. They follow up with users after issue resolution to ensure their satisfaction and verify that the problem has been fully resolved.

Knowledge Sharing: Help desk support professionals collaborate with their colleagues to share knowledge, learn new technologies, and improve their skills. They contribute to building a knowledge base by documenting known issues, solutions, and troubleshooting techniques.

Overall, the goal of a help desk support role is to provide excellent customer service, resolve technical issues, and ensure users can effectively use the technology they rely on in their daily work.

Is help desk a good first it job?

Yes, a help desk support role can be an excellent first IT job for several reasons:

Entry-Level Position: Help desk support positions are often considered entry-level roles in the IT industry. They typically require a basic understanding of computer systems and software, making them accessible for individuals starting their IT careers.

Skill Development: Working in a help desk support role allows you to develop essential technical and problem-solving skills. You will gain hands-on experience in troubleshooting, customer service, communication, and incident management. These skills are transferable and valuable in various IT roles.

Exposure to Different Technologies: Help desk support professionals encounter a wide range of technologies, software applications, and hardware devices. This exposure provides an opportunity to learn about different IT systems and develop a broad understanding of technology.

Customer Interaction: Help desk support involves frequent interaction with end-users or customers. This allows you to enhance your communication and interpersonal skills while building patience and empathy. Customer service skills are highly sought after in the IT industry and can benefit you in future roles.

Career Advancement Opportunities: Starting in a help desk support role can be a stepping stone to other IT positions. It can provide a foundation for exploring different areas of IT, such as network administration, systems administration, cybersecurity, or software development. Gaining experience and expanding your skills in a help desk role can open doors to higher-level positions in the future.

Industry Exposure: Working in a help desk support role exposes you to the inner workings of an IT department and the overall IT industry. You will have the opportunity to observe and learn from experienced professionals, understand IT processes and workflows, and gain insight into various IT projects and initiatives.

Certifications and Training: Many organizations provide training and certification opportunities for help desk support professionals. These certifications, such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or HDI Support Center Analyst, can boost your resume and demonstrate your knowledge and skills to potential employers.

While a help desk support role can be a great starting point, it’s important to continue learning and exploring other areas of IT to advance your career. Building on the skills and knowledge gained from a help desk position can lead to exciting opportunities within the IT industry.

Is technical support a good career?

Yes, technical support can be a rewarding and fulfilling career choice for several reasons:

Constant Demand: Technical support professionals are always in demand as organizations heavily rely on technology. With the increasing adoption of technology in various industries, the need for skilled technical support professionals continues to grow.

Diverse Opportunities: Technical support roles exist in a wide range of industries and organizations, including technology companies, software firms, healthcare, finance, telecommunications, and more. This provides opportunities to work in different sectors and gain exposure to various technologies and systems.

Skill Development: Working in technical support allows you to develop and enhance a range of valuable skills. These may include problem-solving, troubleshooting, customer service, communication, teamwork, and adaptability. These skills are transferrable and can be valuable in other areas of IT or customer service roles.

Career Growth: Technical support roles often provide a clear career progression path. Starting from entry-level positions, you can advance to more senior roles such as team lead, supervisor, or technical support manager. Additionally, technical support can serve as a stepping stone to other IT roles, such as systems administration, network administration, or software development.

Continuous Learning: Technology is ever-evolving, and technical support professionals need to stay updated with the latest advancements. This creates opportunities for continuous learning and professional development. Keeping up with new technologies and acquiring relevant certifications can enhance your expertise and open doors to new career possibilities.

Problem-Solving and Helping Others: Technical support professionals have the opportunity to solve complex problems and provide assistance to individuals who rely on technology to perform their jobs. This can be intellectually stimulating and rewarding, knowing that you are making a difference in helping users overcome technical challenges.

Job Stability: With the increasing dependence on technology, technical support roles tend to offer job stability. Organizations require ongoing technical support to ensure their systems and users operate smoothly. As long as technology remains integral to businesses, there will be a need for skilled technical support professionals.

Industry Exposure: Technical support roles often involve collaborating with other IT teams, such as development, infrastructure, and operations. This exposure allows you to gain insight into different aspects of IT, understand how systems and networks function, and develop a holistic understanding of technology operations within an organization.

Ultimately, the suitability of technical support as a career choice depends on your interests, strengths, and long-term goals. If you enjoy problem-solving, have strong interpersonal skills, and have a passion for technology, technical support can provide a fulfilling and successful career path.

How much does help desk support pay in New Jersey?

The salary for help desk support professionals in New Jersey can vary based on factors such as experience, qualifications, location within the state, and the specific industry or organization. To provide a general idea, I can provide some average salary figures for help desk support roles in New Jersey based on available data.

According to the U.S. Bureau of Labor Statistics (BLS) data for May 2020, the average annual wage for computer user support specialists (which includes help desk support) in New Jersey was $62,670. Keep in mind that this figure represents an average, and actual salaries can vary significantly depending on the factors mentioned earlier.

It’s important to note that salary ranges can differ based on the level of the help desk position, such as entry-level, intermediate, or senior. Entry-level positions may have lower starting salaries, while more experienced or specialized roles can offer higher compensation.

Additionally, certain industries or sectors, such as finance, healthcare, or technology, may offer higher salaries compared to others. Local cost of living and demand for IT professionals in specific regions of New Jersey can also impact salary levels.

To obtain more accurate and up-to-date salary information for help desk support roles in New Jersey, it is recommended to refer to reputable salary surveys, job search websites, or consult with local recruitment agencies specializing in IT positions. These sources can provide insights into current market conditions and salary expectations in the area.

HELP DESK SUPPORT: A LOOK AT OUR KEY FEATURESOUR KEY FEATURES

Cloud Data Backup by Artech Global is completely automatic. Most businesses put their lives on the line every day without even realizing it. Businesses are depending more and more on the data in their computers and proper backups are becoming increasingly more critical.

  • Critical Occurrence Management (COM)

    Our Help Desk Support has a separate, Explicit procedure and team that support critical occurrence. The Critical Occurrence Management (COM) also coordinates with the relevant business to keep them regularly updated based on the escalation matrix.

  • tier A

    We Provide Remote Technical Support through four explicit tiers: Tier 0, Tier 1, Tier 2, and Tier 3 Support. Each of these tiers bears help desk ticket support and resolves issues of different severities that require varying levels of expertise.

  • offsite helpdesk support services

    We offer both onsite and offsite helpdesk support services. Via our offsite helpdesk support, we provide remote support manage from our support center. Either of the support services will help you to remove your IT support worries.

  • infrastructure management services

    Our infrastructure management services will help to monitor, manage, and optimize your computing infrastructure. Our certified engineers will help you to gain maximum benefits from your technology investments.

  • 24x7x365 days on-demand support

    Our Help Desk Service plans include live 24x7x365 days on-demand support. You can access our specialist help desk team via the phone, email, or web support.

  • Help Desk Services

    We offer automated user provisioning and de-provisioning processes in our Help Desk Services by using workflow and identity management tools.

WAY TO INCREASE YOUR NETWORK

    • Assured Service Levels

      Artech Global offers IT Help Desk Services that are strictly restricted by written assured service levels. We maintain stiff time bands at each Tier Support by which time an issue must be resolved or escalated.

    • Transparency & liability

      We are committed to offering you an open account of all the IT Help Desk Support functions that provide you with performance metrics.

    • Best-in-class Tools & Processes

      Our services use priceless tools and industry best practices and processes to supply you with unmatched IT Help Desk Support Services and best help desk ticketing system at affordable prices.

    • Protective Resolution of Issues

      We carry out proactive monitoring, detection, isolation, and resolution of IT issues that might impact your business and its processes. The proactive analysis allows identifying potential issues before they become problematic and cause untimely IT failures.

      [Help Desk Support]

help desk support 1

Expand your business Skyline with our 24 X 7 remote technical support

The various networking devices such as switches, routers, network utilization, bandwidth and all are being monitored 24×7 by us in order to detect the issue and a smooth run of the infrastructure management service.

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