help-desk-supprt-1024x512 Help Desk Support The problem can be solved at an instance after remote monitoring
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365 x 24 x 7 TECHNICAL SUPPORT

Do you have to concern about issues like these? While you want to focus on your core business.
Day-to-day operational challenges:

  • Security Threats
  • Network Viruses
  • Malware
  • Email Spam/ Phishing Attacks
  • Escalating IT Support Costs
  • Data Theft

We do have remote monitoring 24×7 for your infrastructure management. The basic advantage is the time advantage. The problem can be solved at an instance after remote monitoring.

The problem can be solved at an instance after remote monitoring. It is cost effective for any customer as well.

It is also essential in a way to monitor for the mission-critical servers. It is cost effective for any customer as well. It is also essential in a way to monitor for the mission-critical servers.

Also, the various networking devices such as switches, routers, network utilization, bandwidth and all are being monitored 24×7 by us in order to detect the issue and a smooth run of the infrastructure management service.

A LOOK AT OUR KEY FEATURES

Cloud Data Backup by Artech Global is completely automatic. Most businesses put their lives on the line every day without even realizing it. Businesses are depending more and more on the data in their computers and proper backups are becoming increasingly more critical.

  • Our Help Desk Support has a separate, Explicit procedure and team that support critical occurrence. The Critical Occurrence Management (COM) also coordinates with the relevant business to keep them regularly updated based on the escalation matrix.

  • We Provide Remote Technical Support through four explicit tiers: Tier 0, Tier 1, Tier 2, and Tier 3 Support. Each of these tiers bears help desk ticket support and resolves issues of different severities that require varying levels of expertise.


  • We offer both onsite and offsite helpdesk support services. Via our offsite helpdesk support, we provide remote support manage from our support center. Either of the support services will help you to remove your IT support worries.

  • Our infrastructure management services will help to monitor, manage, and optimize your computing infrastructure. Our certified engineers will help you to gain maximum benefits from your technology investments.


  • Our Help Desk Service plans include live 24x7x365 days on-demand support. You can access our specialist help desk team via the phone, email, or web support.


  • We offer automated user provisioning and de-provisioning processes in our Help Desk Services by using workflow and identity management tools.

WAY TO INCREASE YOUR NETWORK

    • Assured Service Levels

      Artech Global offers IT Help Desk Services that are strictly restricted by written assured service levels. We maintain stiff time bands at each Tier Support by which time an issue must be resolved or escalated.

    • Transparency & liability

      We are committed to offering you an open account of all the IT Help Desk Support functions that provide you with performance metrics.

    • Best-in-class Tools & Processes

      Our services use priceless tools and industry best practices and processes to supply you with unmatched IT Help Desk Support Services and best help desk ticketing system at affordable prices.

    • Protective Resolution of Issues

      We carry out proactive monitoring, detection, isolation, and resolution of IT issues that might impact your business and its processes. The proactive analysis allows identifying potential issues before they become problematic and cause untimely IT failures.

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Expand your business Skyline with our 24 X 7 remote technical support

The various networking devices such as switches, routers, network utilization, bandwidth and all are being monitored 24×7 by us in order to detect the issue and a smooth run of the infrastructure management service.

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We are here for you, from anywhere, any-time

Feel free to contact us

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